Can I get a refund?
Yes, a full refund within 7 days of your first purchase, no questions asked. Once per customer.
Renewed by mistake or charged unexpectedly?
Forgot to cancel? We review renewals case by case and usually refund if you didn't use your account in the new billing period. If a charge after cancelling or anything else looks wrong, send us the details.
Subscribed in the iPhone or Android app?
Apple and Google refund store purchases, not us:
App Store: reportaproblem.apple.com
Google Play: your order history, or Google's refund help page
How do I ask?
Chat with us on the website, or email [email protected] from your account email. Include:
Your account email (with Apple Hide My Email, the one ending in @privaterelay.appleid.com)
Roughly when you were charged
What happened, for a renewal or unexpected charge
How long does it take?
We process refunds within 5 business days. Your bank may take another 5-10 days to show it. We usually reply within 24 hours, slower on nights and weekends.
To stop future charges, see How do I cancel my subscription?