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Can't find my account or I see two accounts

Google or Apple sign-in only. How Hide My Email and extra Google accounts create a second account.

How do I sign in?

With Google or Apple only. There's no email and password login, so no password to reset.

Why do I see two accounts?

Each way of signing in can create its own account:

  • Several Google accounts: you picked a different one.

  • Google once, Apple once: those are separate accounts.

  • Apple Hide My Email: your account email is a random @privaterelay.appleid.com address.

Paid on one and signed in to another? You'll look like a free user.

Which email did I use?

  • Search your inboxes for PropsMadness emails, like a receipt or renewal reminder.

  • Used Hide My Email? Check your Apple ID inbox. Relay emails are forwarded there.

  • Sign out and try each Google account, then Apple.

Still can't find it?

Message us in chat with every email you might have used (including any @privaterelay.appleid.com address), whether you used Google or Apple, and your receipt if you paid. We usually reply within 24 hours.

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