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Payment failed, past due, or changing your card

Update your card in the billing portal. What happens after failed payments and if you're past due.

How do I change my card?

For website subscriptions:

  • Sign in at propsmadness.com

  • Click your avatar top right, then Settings > Subscription

  • Click Manage on the Manage Subscription row to open the billing portal (or pick Manage Subscription straight from the avatar menu)

  • Update your payment method

No need to cancel and resubscribe.

My payment failed. What now?

Update your card in the billing portal soon. After 3 failed payments your subscription ends. If you subscribed before September 1, 2026, that also loses your $20/month or $200/year price for good.

Past due and can't cancel?

The billing portal may not show Cancel on a past-due account. Message us in chat or at [email protected] and we'll cancel it.

Subscribed in the iPhone or Android app?

Apple or Google charge your card, so fix it with them:

  • iPhone: Settings > [your name] > Subscriptions > PropsMadness

  • Android: Google Play, tap your profile or the menu, then Payments & subscriptions > Subscriptions > PropsMadness

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